KeyCap Kings extends all our customers a 7 day exchange policy for an item of equal or greater value, less shipping fees, effective the date of delivery of your item. If free shipping was offered in the original shipment, a flat $12 fee will be deducted from your exchange order. You must notify KeyCap Kings of your request to exchange within 24 hours of the delivery date in order to receive the required exchange authorization number. All items sent in for exchange must be in new and unused condition. Any balance will be charged to the same payment method originally used to place your order. Shipping fees for all exchange orders will be applicable. SPECIAL ORDERS, ENGRAVED, PERSONALIZED OR CUSTOMIZED ITEMS ARE A FINAL SALE.
How to make an exchange:
Email Customer Service: Send us an email (firstname.lastname@example.org) to request an exchange and include your order number, within 24 hours of the delivery date. Complete instructions, including your exchange authorization number, will be emailed back to you.
Package Your Exchange: Please enclose your item and packaging (please make sure that the item you are sending back is in new and unused condition) into a shipping box with your exchange authorization number written on the outside of the package.
Ship your Exchange: As stated above, complete instructions will be emailed for the exchange shipping. Ship your exchange through a traceable method like UPS, FedEx or the United States Postal Service (For your protection, please use a method that includes tracking or delivery confirmation). If an is received with visible signs of damage, your exchange offer will be null and void and customer will be responsible for shipping fees to have item shipped back.